All Returns are subject to the following guidelines:
Any item returned to us not under warranty will be assessed a minimum of 20% re-stocking fee. This is to cover our costs in processing. The 20% will be deducted from your refund check. If the return is due to inability to deliver your order (e.g." Not in 3 Attempts", "Refused" etc.) we will charge your account the 20% which will be added to your next order.
Acceptance of Returns:
All returns must be shipped to us freight prepaid. COD returns will be refused.
Returns will only be accepted from the original purchaser. We must have original invoice number to process any return.
Since many of the items we manufacture are unique or fit only a limited number of cars, we cannot accept returns of these items. You will be advised at the time of ordering and your invoice will be marked "Special Order No Return" if this condition is applicable.
15-Day Return Period:
We cannot accept any non-warranty returns after 15 days from receipt date.
Condition of Returned Items:
In order to receive a credit or refund, returned items must arrive at our plant in the same condition as when shipped. Here are some guidelines:
a. Cut yard goods such as carpet, vinyl, top and headliner material are not returnable. Leather hides and 1/2 hides are not returnable if they have been cut or otherwise altered. Be sure to inspect the material, especially for color & grain before cutting.
b. Tops, seat upholstery and carpet sets must be folded and repackaged in the same method as received by you.
c. On convertible tops, please pay particular attention to the plastic rear window. Insure that the window is protected by the supplied tissue paper and is not tightly creased.
d. Under no circumstances will a return be accepted if installation has been started.
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